Build Safe Escrow, LLC, operating as BuildSafe (“BuildSafe,” “we,” “our,” or “us”), is committed to protecting your privacy and handling your information with care and security.
As a provider of construction escrow services, we act as a neutral third party, holding and disbursing funds according to milestones agreed by the parties. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit www.buildsafeescrow.com or use the BuildSafe platform.
1. Scope of This Policy
This Privacy Policy applies to:
- Our website and the BuildSafe platform
- Communications by email, phone, text message, or web form
- Escrow services and related transactions
2. Information We Collect
A. Personal Information
- Full name
- Email address
- Phone number
- Mailing address
B. Identity Verification Information (KYC)
To protect all parties and comply with financial regulations, we may collect:
- Government-issued identification
- Business registration documents
- Beneficial ownership information
C. Financial Information
- Bank account details for funding and disbursements. Account details are encrypted, and only the last four digits are displayed in the platform.
- Transaction records and escrow balances
D. Project and Transaction Information
- Property details and project address
- Contracts, proposals, and scope of work
- Milestone schedules, release conditions, and payment terms
- Milestone submissions, supporting documents, approvals, and rejections
- Change orders and related approvals
- Dispute submissions and resolutions
E. Acceptance Records
When you accept the General Escrow Terms or sign a project’s Escrow Instructions, we record who accepted, the version accepted, and the date.
F. Automatically Collected Information
When you visit our website or use the platform, we may collect:
- IP address
- Device and browser type
- Pages visited and usage patterns
- Cookies and tracking technologies, including analytics and tag management tools
3. How We Use Your Information
We use your information to operate a secure escrow environment. Specifically, we use it to:
- Create and manage your BuildSafe account and project escrow records
- Structure milestone-based payment schedules
- Verify identities and perform due diligence (KYC/AML)
- Process funding, change orders, and disbursements
- Send transactional notices, including milestone submissions and decisions, approval-window reminders, rejection and inactivity warnings, project pauses, and dispute updates
- Facilitate communication between transaction parties
- Detect, prevent, and respond to fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Send newsletters and marketing communications you have opted into, which you can unsubscribe from at any time
- Improve our platform and customer experience
4. How We Share Your Information
We do not sell your personal information.
We share information only as necessary to provide escrow services and comply with legal obligations:
A. Transaction Parties
The Project Owner, Contractor, and any designated approver on a project can see the project information needed to do their part: milestone schedules and amounts, submissions and supporting documents, approvals, rejections and the reasons given, change orders, funding status, and disputes. Bank account details are never shared between parties.
B. Financial Institutions and Payment Networks
- Our partner bank, Column N.A., Member FDIC, which holds escrowed funds
- Payment processors (ACH, wire, RTP)
This is required to securely hold and transfer funds.
C. Service Providers
- Technology platforms (client portal, document storage, e-signature, email delivery)
- Identity verification and fraud-prevention services
- Website analytics and marketing tools
Providers are permitted to use your information only to perform services for us and must protect it.
D. Legal and Regulatory Authorities
We may disclose information to comply with applicable laws, respond to subpoenas or legal process, or enforce agreements and protect rights. If disputed funds are deposited with a court, related project information may be filed with the court.
5. Our Role as a Neutral Third Party
BuildSafe acts solely as a neutral escrow agent and does not favor any party in a transaction. Information is used strictly to administer each project’s Escrow Instructions and confirm that the documents required for each milestone have been submitted. We do not evaluate workmanship, quality, or scope, and we do not verify that submitted documents are accurate, genuine, or complete.
6. Data Security
We implement industry-standard safeguards to protect your information, including:
- Encrypted systems and encrypted storage of bank account details
- Controlled, role-based access to sensitive data
- Secure portals and time-limited links for document and payment processing
- Payment links delivered only inside the platform, never by email
No system can be completely immune to risk. We continuously monitor and improve our security practices. If you believe your account has been accessed without authorization, contact us immediately at 855-611-3532.
7. Cookies and Tracking Technologies
We use cookies and similar technologies, including Google Tag Manager and analytics tools, to improve website performance, analyze traffic, and enhance user experience. You may adjust your browser settings to refuse cookies; some features of the site may not function properly as a result.
8. Data Retention
We retain your information as long as necessary to complete escrow transactions, maintain accurate financial records, comply with legal, tax, and regulatory requirements, and resolve disputes and enforce agreements. Escrow transaction records, acceptance records, and identity verification records are retained for the period required by applicable financial regulations, which may extend well beyond the end of a project.
9. Your Rights and Choices
Depending on your location, you may have the right to access the personal information we hold about you, request corrections, request deletion (subject to legal and financial record-keeping obligations), and opt out of marketing communications. To exercise these rights, contact us using the information below.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
13. Contact Us
Build Safe Escrow, LLC Website: www.buildsafeescrow.com Email: info@buildsafeescrow.com Phone: 855-611-3532